Shipping Policy

1. Order-request review

Submitting the Cart form does not confirm shipping. FORTENZVIST reviews product availability, destination, package requirements and available delivery services before an order is accepted.

Shipping charges, any applicable taxes and the available delivery method are communicated before acceptance or in the applicable order communication.

2. Destinations, restrictions and charges

Delivery availability depends on the destination, product dimensions, carrier service and other operational limitations. Submission of an address does not guarantee that delivery is available.

Some locations, including remote areas, post office boxes, freight-restricted properties or destinations outside supported regions, may require alternative arrangements or may not be serviceable.

Shipping charges may reflect product size, weight, number of packages, destination, service level and carrier fees. Any customs duties, import taxes or brokerage charges for an approved international shipment are the recipient’s responsibility unless expressly stated otherwise.

3. Processing and delivery estimates

Any processing or delivery estimate is an estimate, not a guarantee, unless expressly stated as a binding commitment. Timing may begin only after an order is accepted, required information is complete and any applicable payment condition is satisfied.

FORTENZVIST will maintain a reasonable basis for shipping representations and will communicate material delays and available options as required by applicable law.

Weekends, holidays, address verification, weather, inventory changes, carrier capacity, oversized-package handling and events outside reasonable control may affect timing.

4. Address accuracy and delivery access

The customer must provide a complete and accurate address, including apartment, unit, access or delivery instructions where relevant. Address corrections after acceptance may cause delay or additional charges.

The customer is responsible for ensuring that the delivery location can safely receive the package. Carriers may apply their own delivery, signature, access-point or redelivery procedures.

5. Delays, tracking, loss and returned packages

Tracking information, when available, may be provided after shipment. Carrier scans and estimated dates are controlled by the carrier.

A customer should report a package that appears lost, materially delayed or incorrectly delivered promptly. The store may need time to investigate with the carrier before a replacement, refund or other remedy is determined.

If a package is returned because of an incorrect address, refusal, failed delivery or unclaimed shipment, additional shipping charges may apply before reshipment. Refund eligibility is determined under the Return and Refund Policy and applicable law.

6. Damaged or incomplete delivery

Inspect the package promptly. If a product arrives damaged, incorrect or incomplete, contact the store with the order reference, a description of the issue, photographs of the product and packaging, and photographs of the shipping label where available.

Do not discard packaging or attempt repairs until the issue is reviewed, because the carrier or store may require inspection or return.

7. Contact