Return and Refund Policy

1. Return request window

Return eligibility and any applicable return-request period are communicated before or when an order is accepted. Customers should contact the store promptly after delivery if they wish to request a return.

A return is not authorized merely because a package is sent back. Contact the store first and wait for return instructions.

2. Required item condition

To be eligible for a standard return, an item must be unused, unassembled, undamaged, free from dirt, odors and outdoor exposure, and returned with original packaging, manuals, tags, accessories and components.

Customers should open packages carefully and keep packaging until the product has been inspected. Products showing use, assembly, modification, missing parts or damage not caused in transit may be denied or may receive a reduced refund where permitted by law.

3. Items that may be excluded

The following may be non-returnable where clearly disclosed before acceptance: final-sale items, custom or special-order items, replacement parts used or installed, products damaged by misuse, and items that cannot be resold for health, safety or condition reasons.

Nothing in this Policy limits rights that cannot be waived under applicable law.

4. Return authorization process

Submit the order reference, product name, quantity, reason for return and clear photographs when relevant. The store may request additional information before issuing instructions.

Use the provided return destination and packaging requirements. Unauthorized returns, collect-on-delivery shipments and packages sent to an incorrect address may be refused.

5. Return shipping and other charges

For a standard preference-based return, the customer is responsible for return shipping and safe packaging. Original shipping charges are not refundable unless required by law or the return results from a store error, verified defect or transit damage.

No restocking fee will be charged unless it was clearly disclosed before order acceptance and is permitted by law.

6. Inspection and refunds

Returned items are inspected after receipt. If approved, the refund is issued to the original payment method or through the method used for the separately arranged transaction. Processing time may vary by payment provider.

Deductions may apply for missing components, avoidable damage or reduced value where permitted by law and supported by the condition of the return.

7. Damaged, defective or incorrect items

Report damage, defects, missing components or an incorrect item promptly after delivery. Include the order reference, photographs of the item, packaging and shipping label, and a clear description.

Do not use, assemble, modify, discard or repair the item until instructions are provided. The available remedy may include replacement parts, replacement, repair, return or refund depending on the circumstances and applicable law.

Cancellations

A pending request may be withdrawn before acceptance. An accepted order may be canceled before shipment only if the store confirms cancellation. After shipment, this Return and Refund Policy applies.

8. Contact